Return & Refund

We want you to love every piece you choose from Emily Loran. If something doesn’t feel quite right, you can exchange your item within 3 days from the invoice date.

Please note that we do not offer refunds — only exchanges.

To be eligible for an exchange:

• The item must be in its original condition — unused, with all original packaging and tags intact.
• You must bring the original invoice with you.

Please keep in mind:

• Any free items received with your purchase must also be returned along with the main item.
  
• Items that are damaged, used, or missing original packaging will not be accepted for exchange.
• We only accept exchanges for the product categories we offer: bags, accessories, jewelry, hair pieces, and belts. No other product categories apply.

If there’s been a mistake with your order — such as receiving the wrong item or a damaged product — please return it within 3 days in its original condition. We’ll gladly replace it at no extra cost.

How to Exchange

Visit any of our Emily Loran stores and our team will assist you in finding something else you’ll love.

Order Cancellation

Changed your mind? No problem — we’ve made canceling your order easy.

If you placed your order online, you can cancel it by calling us within 2 hours of placing the order during working hours.

📞 Contact us at: 07 9876 5655

• If the order was placed outside of working hours, please call within 2 hours of the next business day.
• Orders paid by card will be automatically voided if canceled on time. Please note that processing time for the refund to appear in your account depends on your bank.
• If the cancellation window has passed, the order cannot be canceled — but you’re still welcome to exchange the item in-store within 3 days.

We’re always here to make your shopping experience smooth and enjoyable. If you need help, just reach out!